Your questions, our answers

You can use the contact form, the booking form on the Treatments page, or call us directly. We confirm every appointment within 24 business hours.

No, we work by appointment only to guarantee dedicated time for each guest and maintain service quality.

Yes, every treatment begins with a diagnosis. We adapt gestures and products according to your skin, hair and expectations.

We select gentle products formulated to minimise risk. Mention any allergies or sensitivities when booking so we can adapt the protocol.

Prices are indicative and may vary depending on duration, products used or chosen options. An exact quote is provided upon confirmation.

We accept card and cash payments. Exact methods are confirmed at the appointment. No online payment is processed through this demonstration site.

Cancellation is free up to 24 hours before the appointment. After that, the treatment may be charged in full or in part.

A delay of more than 15 minutes may result in a shortened treatment to respect following guests, without refund.

For a facial, arrive without heavy makeup. For hair services, please arrive with clean, detangled hair. Let us know of any allergies or ongoing treatments.

You are welcome to tell us about them. We will gladly incorporate your favourite products into the routine if they are compatible with the chosen protocol.

We clean and disinfect surfaces and tools between each guest. Linens are changed for every appointment and products are stored in optimal conditions.

No, we provide no medical or aesthetic guarantee. Every skin reacts differently. Our treatments aim at well-being and enhancement while respecting your nature.